We have worked hard to make Lauderdale House a welcoming and accessible building. It is a historic house, originally built in Tudor times, and therefore has some quirks and unusual features!
If you have specific access requirements or would like to talk to a member of the team about your visit, please call us on 020 8348 8716 or email enquiries@lauderdale.org.uk. The office is open Monday – Friday between 10am and 6pm. Outside of office hours you can leave a voice mail message and a member of staff will return your call as soon as possible.
Can I book a wheelchair space for a ticketed event?
We do not offer allocated seating at ticketed events. Therefore, if you are attending a concert or show in a wheelchair, please let us know in advance so that we can reserve a space for you.
Is accessible parking available?
There is no parking at Lauderdale House, as we are based within a public park. However, there is public parking on Highgate Hill, including one allocated parking space for Blue Badge holders immediately outside the House.
Where is the closest place that cars/taxis can drop off?
The front door of the House is located approximately 15 meters from the main road of Highgate Hill. Cars and taxis can drop-off immediately outside the House on Highgate Hill.
Is the main entrance accessible?
Yes. The main East Entrance facing Highgate Hill is fully accessible with a button activated door. The pathway from the road is smooth and flat. Sometimes there may be an event taking place in the Entrance Hall in which case visitors would need to use the North Entrance. Please see below for a map of the house.
Is there another accessible entrance?
Yes. The North Entrance is also accessible. There is a slight slope to the entrance but it is fully wheelchair accessible. The North Entrance is also the nearest entrance to the lift which provides access to the first floor. Please see below for a map of the house.
Is there accessible access to the cafe?
The most convenient accessible access to the Lauderdale House cafe is via the North Entrance and then across the courtyard space.
If the house is closed for a public event or you are approaching from the park, there is shallow ramp which provides wheelchair access to the terrace outside the cafe. From here, there is a slight lip at the door into the cafe, which wheelchair users may need help to get over.
Please see below for a map of the house.
Are all the house's public spaces accessible?
Yes. There is a lift to the first floor. Because of the historic nature of the building, this is a platform lift which is suitable for wheelchairs and powerchairs but not for large outdoor mobility scooters. The measurements of the lift are 100cm x 130cm. The easiest way to reach the lift is via the North Entrance to the house. Please see below for a map of the house.
Do you have a wheelchair for loan?
No, we’re sorry but we don’t have a wheelchair available for loan.
Is there an accessible toilet?
Yes. There are two accessible toilets on the ground floor near to the North and East Entrances. Both have wide doors, grab handles and space to position a wheelchair next to the toilet. Please see below for a map of the house.
Is there an audio loop system in place?
The Lauderdale House Lower Gallery and Long Gallery are both equipped with an infrared system to help hearing aid users receive clear sound without background noise. If you are planning to attend a class/workshop or spoken word event please contact us in advance by phone 0208 348 8716 or email enquiries@lauderdale.org.uk.
Can assistance dogs come into the house?
Accredited Guide dogs and Assistance dogs are welcomed in the House and the Lauderdale House Café. Water bowls are provided for dogs on the terrace outside the Café.
Can my carer accompany me at a ticketed event?
One carer can go free to accompany a disabled guest.
All visiting guests except for the carer require a purchased ticket.
To book your free carer ticket, please contact us on enquiries@lauderdale.org.uk or 020 8348 8716.
Do you have a sensory map?
We do have a sensory map of the House which you can download here.
