Privacy Policy

Lauderdale House Privacy Policy, May 2018

At Lauderdale House we collect some personal data about our website users, customers and partners. This Privacy Policy explains what data we collect, what we do with it, and why we use it.

We will continue to review and update our Privacy Policy and our data practices to ensure we are treating your data in the most appropriate ways – therefore this policy may change over time.

If you have any further questions about how we use your data, please contact the team on


Below we have outlined the types of data we collect and how these are used.


Ticketing Data

When you begin the process of purchasing tickets or donating via or over the phone with our box office, we will record your name and phone number. We may also ask for a mailing address and email address. If you are buying tickets to a children’s event, we may ask you to provide the ages of the children attending so that we can provide an age-appropriate experience. These details will be stored by Ticketsolve, our ticketing partner.

We will use the data collected during the ticket sales process to send you your e-tickets and any other relevant and necessary information about the event. For example, we may email you with a materials lists for an art class or we may call you if an event is cancelled at the last minute.

If you do not buy a ticket, make a donation, or update your details for 6 years, we will remove your data from Ticketsolve.

Whilst buying tickets, you will also be given the opportunity to hear about our news and upcoming events by joining our email mailing list or postal mail-out list. If you choose to join the email list, your details will be stored on our Email software, Mailchimp.

When you make a payment for tickets or a donation via the Lauderdale House website, data is shared with Realex, Ticketsolve’s payment gateway partner.


Email newsletter Data

If you choose to opt-in to our email mailing list – at the time of booking or separately through a newsletter sign-up form – we will store your name and email address in our Email software, Mailchimp. We may also store details of the kinds of event you have shown an interest in to enable us to personalise the information we send to you. We will use these details to send you regular email newsletters about what is happening at Lauderdale House and our upcoming events, activities and classes. We also gather statistics around email opening and click rates using industry standard technologies to help us monitor and improve your marketing.

You can unsubscribe from our email newsletter lists by clicking the unsubscribe link at the bottom of any of our emails or by emailing us at

If you do not open an email or update your details for 6 years, we will remove your data from Mailchimp.


Class Attendee Data

For our adult classes, we will ask attendees to provide a name, email address and phone number. For children’s classes, we will ask for the name and age of the child as well as contact details for a parent or guardian. We will use your contact details to let you know about any important class information such as half-term dates or cancellations. Parent or guardian information for children’s classes will be kept by the class teacher to use in case of emergencies.

Class Attendee data is stored on Ticketsolve, however we may print off registers to be used in classes which will be kept by the class teacher and will be destroyed after use.

If you do not return to a class, buy a ticket, make a donation or update your details for 6 years, we will remove your data from Ticketsolve.


Venue Hire Enquiry Data

If you are interested in hiring a space at Lauderdale House, whether for a private function or to put on an exhibition, class or concert, we will collect some personal data at the time you make an enquiry. This may be by filling in the enquiry form on our website, calling up the office or visiting us in person. Data collected may include name, email address, phone number, company and invoicing address. This data will be stored in our room booking system, Collins by Design My Night.


Third Parties

Ticketsolve, Realex, Mailchimp and Collins/Design My Night act as data processors on behalf of Lauderdale House and have all implemented appropriate technological measures to protect against accidental loss, destruction, damage, alteration or disclosure of your data.

 See Mailchimp’s Privacy Policy

See Ticketsolve’s Privacy Policy


Access to your personal information

Should you wish to view, amend or delete the personal information that we hold for you, please email your request to